https://disasterdesignprinciples.cargo.site disasterdesignprinciples.com Sat, 16 Mar 2019 22:47:01 +0000 https://disasterdesignprinciples.cargo.site en https://disasterdesignprinciples.cargo.site/Use-the-right-words Sat, 16 Mar 2019 15:35:53 +0000 disasterdesignprinciples.com https://disasterdesignprinciples.cargo.site/Use-the-right-words &nbsp; Designing for all Use the right wordsCommunicating clear messages to a large audience starts with using the right words. Emergency responders jargon and technical words aren’t effective, especially when immediate action is required.&nbsp; It’s also important consider how different groups interpret certain language and adjust accordingly. Examples______ <img width="1938" height="1588" width_o="1938" height_o="1588" data-src="https://freight.cargo.site/t/original/i/238bc2fe449738e7920428c4dd172247e0ed7ef6654ba355af2acf33da4a9f18/Evacuation-centre.png" data-mid="39100497" border="0" src="https://freight.cargo.site/w/1000/i/238bc2fe449738e7920428c4dd172247e0ed7ef6654ba355af2acf33da4a9f18/Evacuation-centre.png" />Rephrasing “shelter” The word shelter incited negative connotations in some users which dissuaded them from feeling comfortable staying at these facilities. Instead we chose to shift the wording to “your local evacuation centre”&nbsp; emphasizing the support of their local community. <img width="1720" height="2354" width_o="1720" height_o="2354" data-src="https://freight.cargo.site/t/original/i/57ca6699b533edd2e58b95e38d85a43c33ee273a91df34cbbf08e878cf127c10/Risk.png" data-mid="39087806" border="0" src="https://freight.cargo.site/w/1000/i/57ca6699b533edd2e58b95e38d85a43c33ee273a91df34cbbf08e878cf127c10/Risk.png" /> De-emphasize “risk”“At risk” means very different things to different people. This means recipients will react unpredictably to risk-focused emergency alerts. Instead of outlining the hazards of the emergency, we chose to focus on immediate steps to mitigate them. Insights______ <img width="2256" height="1272" width_o="2256" height_o="1272" data-src="https://freight.cargo.site/t/original/i/5d92179b66bf01e2d2f73b04b8011ab8c410a80041b9291f99064a965074d626/StraightForward.png" data-mid="39749626" border="0" src="https://freight.cargo.site/w/1000/i/5d92179b66bf01e2d2f73b04b8011ab8c410a80041b9291f99064a965074d626/StraightForward.png" /> “The City was sending out notifications instructing people to shelter-in-place, but many people didn’t understand what that meant.” Katia Tynan, City of Vancouver, 2018 <img width="2264" height="1272" width_o="2264" height_o="1272" data-src="https://freight.cargo.site/t/original/i/bcf79e94de7719a7400bc2b60bac2a2066dcd11a25dd1428d20d3f67ef6926c6/Sensitive.png" data-mid="39421376" border="0" src="https://freight.cargo.site/w/1000/i/bcf79e94de7719a7400bc2b60bac2a2066dcd11a25dd1428d20d3f67ef6926c6/Sensitive.png" /> “Another key evacuation-related factor cited heavily was communication; respondents referenced hostile communications, the need for RCMP sensitivity training and the need to provide evacuees with regular updates.” BC Flood and Wildfire Review, 2018 <img width="2264" height="1272" width_o="2264" height_o="1272" data-src="https://freight.cargo.site/t/original/i/ac8017b5b6dce0bebd8ac4fc60b65a6ecd197fbea8924cac8b726d5ab8f12fbc/Empathetic.png" data-mid="39421436" border="0" src="https://freight.cargo.site/w/1000/i/ac8017b5b6dce0bebd8ac4fc60b65a6ecd197fbea8924cac8b726d5ab8f12fbc/Empathetic.png" />“Members of First Nations communities noted the parallels between the temporary lodging and the experience of residential school survivors. The resulting mental health implications of the triggering effects from this lodging were emphasized, as was the need for general mental health supports during emergency. Finally, respondents noted the generally poor treatment of First Nations evacuees throughout the emergency management response process.” BC Flood and Wildfire Review, 2018 DIVERSE WAYS TO INTERACT https://disasterdesignprinciples.cargo.site/Diverse-ways-to-interact Sat, 16 Mar 2019 15:55:20 +0000 disasterdesignprinciples.com https://disasterdesignprinciples.cargo.site/Diverse-ways-to-interact Designing for all Diverse ways to interact When designing for a large audience, the aim is to avoid leaving anyone behind. This is why it’s important to address the varying levels of bandwidth and different communications tools people are comfortable with. Examples______ <img width="4802" height="2638" width_o="4802" height_o="2638" data-src="https://freight.cargo.site/t/original/i/c51ebacfb26249b62af24172e87ae38d1e2f1dac61152351036c9e0df59cc979/entry-points.png" data-mid="39092869" border="0" src="https://freight.cargo.site/w/1000/i/c51ebacfb26249b62af24172e87ae38d1e2f1dac61152351036c9e0df59cc979/entry-points.png" /> Accomodate a diverse range of users with a diverse range of entry points. Here we’re accounted for mobile alerts, webapps, radio alerts, door notices, TV alerts, Google Maps to give access to the tool. &nbsp; <img width="1774" height="1142" width_o="1774" height_o="1142" data-src="https://freight.cargo.site/t/original/i/6231e682d214cced2b28c29f73768d259bd887999af0784d1d43145762bf7c82/Facebook-crisis.png" data-mid="39090172" border="0" src="https://freight.cargo.site/w/1000/i/6231e682d214cced2b28c29f73768d259bd887999af0784d1d43145762bf7c82/Facebook-crisis.png" />Leveraging the current Facebook crisis features, we can direct users towards our official information and resources. &nbsp;We utilized Facebook as an entry point to direct users towards our official information and resources.&nbsp; This can also help connect users with others who are preparing for disasters. Supporting research______ <img width="2256" height="1272" width_o="2256" height_o="1272" data-src="https://freight.cargo.site/t/original/i/36d49b4d2e68d754d53799b2f0cbaf8ee16f660e85d9bb2e449f1c47715aece2/diversePop.png" data-mid="39749785" border="0" src="https://freight.cargo.site/w/1000/i/36d49b4d2e68d754d53799b2f0cbaf8ee16f660e85d9bb2e449f1c47715aece2/diversePop.png" />“Wide range of technology users; from high tech, to low tech, to no tech – There are diverse populations in communities; from people with no phones, to only having landlines or cell phones, to tech companies” Public Alerting Service Design ProjectEmergency Management BC2018 <img width="2256" height="1272" width_o="2256" height_o="1272" data-src="https://freight.cargo.site/t/original/i/7c6e1affc5ba5a6f2edeff3caedb98ebb440eaa99771ef51539f28b62088e35a/NotificationChannels.png" data-mid="39749796" border="0" src="https://freight.cargo.site/w/1000/i/7c6e1affc5ba5a6f2edeff3caedb98ebb440eaa99771ef51539f28b62088e35a/NotificationChannels.png" /> “Multiple channels are used for messaging – As the mass notification messages do not reach everyone, Social Media and other channels are used by local authorities to amplify the mass notification messages.”Public Alerting Service Design ProjectEmergency Management BC2018USE THE RIGHT WORDMAKE IT MULTILINGUAL https://disasterdesignprinciples.cargo.site/Make-it-multilingual Thu, 14 Mar 2019 19:17:36 +0000 disasterdesignprinciples.com https://disasterdesignprinciples.cargo.site/Make-it-multilingual Designing for all Make it multilingualExtended coverage across touch and entry points is essential, but useless if some people don’t understand the content. It’s important to give clear and easy ways to access the right language. Examples______ <img width="1774" height="1638" width_o="1774" height_o="1638" data-src="https://freight.cargo.site/t/original/i/f6b974674124c2ae1c1d1238b06cf6d39abbd66c8c1756ea421d3ea6ab73be6e/QuickResponse.png" data-mid="39099047" border="0" src="https://freight.cargo.site/w/1000/i/f6b974674124c2ae1c1d1238b06cf6d39abbd66c8c1756ea421d3ea6ab73be6e/QuickResponse.png" /> Multilingual alertsIf users don’t speak english, quick reply buttons can help them understand that the information is available in their language. The bot would also recognize and adapt to a reply in a different language. <img width="1774" height="1638" width_o="1774" height_o="1638" data-src="https://freight.cargo.site/t/original/i/d0de81891f30bb731d2e145063ad4676b49bda47ba0564cc4bd6138d07e5410a/Language.png" data-mid="39098827" border="0" src="https://freight.cargo.site/w/1000/i/d0de81891f30bb731d2e145063ad4676b49bda47ba0564cc4bd6138d07e5410a/Language.png" /> Easy to switch languageA clear option to switch language can help non-english speaking communities access key information. &nbsp; <img width="1572" height="2258" width_o="1572" height_o="2258" data-src="https://freight.cargo.site/t/original/i/55a7d83dd4a0469d6cb7f789dd0a01fcf048623606702fbedef4eb8883bcc7bb/Delivery-Notice-Front.png" data-mid="39098485" border="0" src="https://freight.cargo.site/w/1000/i/55a7d83dd4a0469d6cb7f789dd0a01fcf048623606702fbedef4eb8883bcc7bb/Delivery-Notice-Front.png" />Multilingual door notice Multiple, visible tabs in local languages on door notices to minimize barriers or miscommunications. It is key to keep them visible from the front page to ensure user know this information is available in their language. Supporting research ______ <img width="2256" height="1272" width_o="2256" height_o="1272" data-src="https://freight.cargo.site/t/original/i/09dbbf7143cd92f87133f2d9a18bf31b959e3eec4ec8fcea0d13ad4dc838944f/MultiCommunities.png" data-mid="39749812" border="0" src="https://freight.cargo.site/w/1000/i/09dbbf7143cd92f87133f2d9a18bf31b959e3eec4ec8fcea0d13ad4dc838944f/MultiCommunities.png" />“Many areas in B.C. have large multicultural communities; [this] creates barriers for these citizens when accessing and understanding information. Therefore, many local authorities publish information in multiple languages.” Public Alerting Service Design ProjectEmergency Management BC2018 <img width="2256" height="1272" width_o="2256" height_o="1272" data-src="https://freight.cargo.site/t/original/i/b6aa437fcb64a1e8e3d8e82d0a02fa3d8c7858f041bb9c02888440ef2ae5cc51/MultiCommunities-1.png" data-mid="39750016" border="0" src="https://freight.cargo.site/w/1000/i/b6aa437fcb64a1e8e3d8e82d0a02fa3d8c7858f041bb9c02888440ef2ae5cc51/MultiCommunities-1.png" /> “Develop an online system with text and audio of names of all First Nations communities in BC, both in English and Indigenous languages.&nbsp;Rationale — This recommendation aims to enhance communication, avoid misunderstanding and confusion during emergency events and ensure all emergency responders and community members can understand updates being provided.” BC Flood and Wildfire Review, 2018DIVERSE WAYS TO INTERACTDESIGN WITH PEOPLE https://disasterdesignprinciples.cargo.site/Beyond-the-72-hour-kit Sat, 16 Mar 2019 17:01:32 +0000 disasterdesignprinciples.com https://disasterdesignprinciples.cargo.site/Beyond-the-72-hour-kit &nbsp; Changing the culture of disaster Beyond the 72 hour kit Yes, it is critical to have water, food, and medications available to you in the event of a disaster. However, there is limited research to justify the extraordinary emphasis that disaster management leaders have placed on the 72 hour emergency kit. It has become apparent that connection to local community is significantly more important than these kits, as supportive networks are much more adaptive to crisis than a bag of supplies. Examples______ <img width="1774" height="1660" width_o="1774" height_o="1660" data-src="https://freight.cargo.site/t/original/i/946f54eecd097ed86a484f87163aec1f9d3ed19a71a3f5c965b63af23154b471/neighborhood-plan.png" data-mid="39101139" border="0" src="https://freight.cargo.site/w/1000/i/946f54eecd097ed86a484f87163aec1f9d3ed19a71a3f5c965b63af23154b471/neighborhood-plan.png" /> Encourage communityplansWe created contextual pro-tips that promote links between nearby groups. These informal contacts are often crucial to surviving disasters. <img width="1501" height="932" width_o="1501" height_o="932" data-src="https://freight.cargo.site/t/original/i/94ceffbdeeafb1a25b368a541078d5667fd961f28649529dcc4e023ed0655022/Frame-9.png" data-mid="37784234" border="0" src="https://freight.cargo.site/w/1000/i/94ceffbdeeafb1a25b368a541078d5667fd961f28649529dcc4e023ed0655022/Frame-9.png" /> Know your neighboursWhen designing emergency preparation materials, encourage people to make plans that will strengthen neighbourhood resiliency.We did this by suggesting people establish community meeting points, neighbourhood leaders, and pool efforts when gathering emergency supplies. <img width="1720" height="1520" width_o="1720" height_o="1520" data-src="https://freight.cargo.site/t/original/i/a5e49cefb3d6884bc28fdc41bb263c2caad0051223c6b4bdeaa73e6639d179ec/connect-people.png" data-mid="39102110" border="0" src="https://freight.cargo.site/w/1000/i/a5e49cefb3d6884bc28fdc41bb263c2caad0051223c6b4bdeaa73e6639d179ec/connect-people.png" /> Connect peopleWe utilized communication tools like the alert bot to coordinate the pooling of resources. This gives people access to the things they need to evacuate, immediately. Supporting research______ <img width="2256" height="1272" width_o="2256" height_o="1272" data-src="https://freight.cargo.site/t/original/i/e14abd4244c9f5fc44ef522320b4d7f45597a8be9c0a5b42162d3662e67b9b9f/ShiftingFocus2.png" data-mid="39750050" border="0" src="https://freight.cargo.site/w/1000/i/e14abd4244c9f5fc44ef522320b4d7f45597a8be9c0a5b42162d3662e67b9b9f/ShiftingFocus2.png" />“There tends to be a focus on written disaster plans. But good planning instead focuses on such processes as establishing informal links between key groups.” Henry Quarentelli, Pioneer of Sociology of Disaster.“A half century of social science disaster research” 2003 <img width="2258" height="1272" width_o="2258" height_o="1272" data-src="https://freight.cargo.site/t/original/i/e2219ed364a9c90170ad421f91a3189ba33ae7095110cb13e4443777aa4979b5/CohesiveResilience.png" data-mid="39750063" border="0" src="https://freight.cargo.site/w/1000/i/e2219ed364a9c90170ad421f91a3189ba33ae7095110cb13e4443777aa4979b5/CohesiveResilience.png" />“Communities that are more cohesive feel more prepared for a disaster.” Proffesor Daniel Aldrich Director of Security and Resilience Study Program, Northwestern University <img width="2258" height="1272" width_o="2258" height_o="1272" data-src="https://freight.cargo.site/t/original/i/ef75e5f59d0410a00728001259e1c907af251c2bce6cc6ce17a046f96ae2e5f7/CommunityBuilding.png" data-mid="39750087" border="0" src="https://freight.cargo.site/w/1000/i/ef75e5f59d0410a00728001259e1c907af251c2bce6cc6ce17a046f96ae2e5f7/CommunityBuilding.png" />“Engaging citizens and communities [needs to] happen continually, not just when a weather event is occurring.” BC Flood and Wildfire Review2018 MAKE IT MULTILINGUALMYTHBUSTING https://disasterdesignprinciples.cargo.site/Mythbusting Sat, 16 Mar 2019 18:22:02 +0000 disasterdesignprinciples.com https://disasterdesignprinciples.cargo.site/Mythbusting Changing the culture of disaster Mythbusting&nbsp; Some myths and misconceptions can drastically impact people’s choices and mental health. Addressing these unfounded assumptions can be done contextually so they resonate more. Examples______ <img width="1774" height="1580" width_o="1774" height_o="1580" data-src="https://freight.cargo.site/t/original/i/8716f3be8bd33f11378de8d8d6bf4a6851c02b35fe0e92c5aeff2a8b01689c3d/mythbusting.png" data-mid="39102216" border="0" src="https://freight.cargo.site/w/1000/i/8716f3be8bd33f11378de8d8d6bf4a6851c02b35fe0e92c5aeff2a8b01689c3d/mythbusting.png" /> Contextual mythbusting: LootingPeople pointed to their fear of looting when leaving their homes behind. We acknowledged this fear and debunked it in the ‘Home preparation’ step. Supporting research______ <img width="1500" height="1000" width_o="1500" height_o="1000" data-src="https://freight.cargo.site/t/original/i/09907a7c216879522ee0916aa45e9b9a8b69afcad76cf9d372d57670b0470ff7/ParadiseHell.png" data-mid="37863726" border="0" src="https://freight.cargo.site/w/1000/i/09907a7c216879522ee0916aa45e9b9a8b69afcad76cf9d372d57670b0470ff7/ParadiseHell.png" /> Unfounded beliefs“In the wake of an earthquake, a bombing, or a major storm, most people are altruistic, urgently engaged in caring for themselves and those around them, strangers and neighbors as well as friends and loved ones. Decades of meticulous sociological research on behavior in disasters (...) have demonstrated this. But belief lags behind, and often the worst behavior in the wake of a calamity is on the part of those who believe that others will behave savagely and that they themselves are taking defensive measures against barbarism.” Rebecca Solnit, A Paradise Built in Hell <img width="2256" height="1272" width_o="2256" height_o="1272" data-src="https://freight.cargo.site/t/original/i/b03496e77493806f972957cab224c2976db04b5ed1d595c061bafc55c2ada89c/lootingrare.png" data-mid="39750100" border="0" src="https://freight.cargo.site/w/1000/i/b03496e77493806f972957cab224c2976db04b5ed1d595c061bafc55c2ada89c/lootingrare.png" />“Looting is exceedingly rare, while fears of looting are rampant.” Henry Quarentelli, Pioneer of the Sociology of Disaster. <img width="2256" height="1272" width_o="2256" height_o="1272" data-src="https://freight.cargo.site/t/original/i/4cc34b619a347c1441772b7a113ae42986dcf50994de7c4867ecf4a522bc8ad4/FearReality.png" data-mid="39750104" border="0" src="https://freight.cargo.site/w/1000/i/4cc34b619a347c1441772b7a113ae42986dcf50994de7c4867ecf4a522bc8ad4/FearReality.png" /> “In the wake of massive disasters, fears about crime and other forms of disorder almost always rise, experts say. But while some people do take advantage of the collective distraction, the fear of crime — particularly looting — typically outstrips the reality, said experts who study storms and recoveries. Looting rumors and fear of crime often exaggerated after natural disasters.” Janelle &nbsp;Ross &amp; Wesley Lowery, The Washington Post, 2017 <img width="2256" height="1272" width_o="2256" height_o="1272" data-src="https://freight.cargo.site/t/original/i/f3923ca6fded9c80187d10f69976cee5818755936bbf8c00b06a766700120b62/DispellRumors.png" data-mid="39751846" border="0" src="https://freight.cargo.site/w/1000/i/f3923ca6fded9c80187d10f69976cee5818755936bbf8c00b06a766700120b62/DispellRumors.png" /> “Because of mis- information, emergency responders/coordinators spend a significant amount of time dispelling rumours and the mis-information, even more than they do trying to keep people safe.” Emergency Management BC, Public Alerting Service Design Project, 2018&nbsp; BEYOND THE 72 HR KITHOME &gt; SAFETY https://disasterdesignprinciples.cargo.site/Home-Safety Sat, 16 Mar 2019 19:25:06 +0000 disasterdesignprinciples.com https://disasterdesignprinciples.cargo.site/Home-Safety Changing the culture of disaster Home &gt; Safety Homes hold sentimental value and represent safety for most. This is why some people will risk their family’s health and their own to stay close to their home. It’s important to address this mindset, as it’s often overlooked. Examples ______ <img width="1774" height="1456" width_o="1774" height_o="1456" data-src="https://freight.cargo.site/t/original/i/be1659cb4d4b3c38443549d87de08e7104827cfdf5005216ac0ef5813c57a918/Peace-of-mind.png" data-mid="39102407" border="0" src="https://freight.cargo.site/w/1000/i/be1659cb4d4b3c38443549d87de08e7104827cfdf5005216ac0ef5813c57a918/Peace-of-mind.png" />Peace of mind Communication tools are a great way to contextually reassure people that it is possible to ensure the safety of their homes and of themselves. We wanted people to be able to leave their homes behing by giving them an easy to follow list of things to do to prepare their home. Using words such as “leave with peace of mind” helped communicate our acknowledgment of their fear, with a reassuring tone. Supporting&nbsp; research______ <img width="2256" height="1272" width_o="2256" height_o="1272" data-src="https://freight.cargo.site/t/original/i/d057ae001bb66229a1ba783c60bbcc01a31868b6068e67400b8fd1a97c53ef37/AcceptingRisk.png" data-mid="39750133" border="0" src="https://freight.cargo.site/w/1000/i/d057ae001bb66229a1ba783c60bbcc01a31868b6068e67400b8fd1a97c53ef37/AcceptingRisk.png" /> “People are willing to accept risk that may lead to harm, loss of property or loss of life – There are citizens who feel that "it" won't happen to them and then there are citizens who just don’t care.” Public Alerting Service Design Project, Emergency Management BC, 2018 MYTHBUSTINGCHANGE THE CULTURE OF PREPAREDNESS https://disasterdesignprinciples.cargo.site/Change-the-culture-of-preparedness Sat, 16 Mar 2019 19:58:11 +0000 disasterdesignprinciples.com https://disasterdesignprinciples.cargo.site/Change-the-culture-of-preparedness Changing the culture of disaster Change the culture of preparedness Make the shift from an awareness of risk to an awareness of what to do when disasters happen. Changing culture is a task that requires time and incremental steps. These steps may be campaigns focused on clear resources, starter kits sent to people’s homes, or community events to create stronger resilience networks. Examples______ <img width="1055" height="731" width_o="1055" height_o="731" data-src="https://freight.cargo.site/t/original/i/5724457ac30cf4435c581f8e64160d7dfd5a327a10d09f4e759393456c68e319/Bus-Stop-Billboard.png" data-mid="37792631" border="0" src="https://freight.cargo.site/w/1000/i/5724457ac30cf4435c581f8e64160d7dfd5a327a10d09f4e759393456c68e319/Bus-Stop-Billboard.png" />Awareness campaign We created an awareness campaign based on what to do instead of what’s at risk. We framed it around the idea of evacuation zones so people are more aware of their surroundings and the resources and communities in them. <img width="694" height="607" width_o="694" height_o="607" data-src="https://freight.cargo.site/t/original/i/9ba0d258aac991e5c09216c25877960ed69468d8c422fb7005fd5f60783773da/02.png" data-mid="37793767" border="0" src="https://freight.cargo.site/w/694/i/9ba0d258aac991e5c09216c25877960ed69468d8c422fb7005fd5f60783773da/02.png" /> Emergency starter kit Getting the information into the households. We created a starter kit that contains information about supplies, about available resources, and about the importance of community. Supporting research______ <img width="2256" height="1272" width_o="2256" height_o="1272" data-src="https://freight.cargo.site/t/original/i/e8db1d66480c8f3fd9e499c22f272088f511a8dadccf9dde7db6958228caf416/LackAwareness.png" data-mid="39750167" border="0" src="https://freight.cargo.site/w/1000/i/e8db1d66480c8f3fd9e499c22f272088f511a8dadccf9dde7db6958228caf416/LackAwareness.png" /> “I don’t know what being prepared actually looks like” “People don’t know what they don’t know ––Many people don’t think about emergency information until they need it therefore, don’t have a go-to source for it” Public Alerting Service Design Project, Emergency Managemnt BC, 2018 <img width="2256" height="1272" width_o="2256" height_o="1272" data-src="https://freight.cargo.site/t/original/i/e14abd4244c9f5fc44ef522320b4d7f45597a8be9c0a5b42162d3662e67b9b9f/ShiftingFocus2.png" data-mid="39750168" border="0" src="https://freight.cargo.site/w/1000/i/e14abd4244c9f5fc44ef522320b4d7f45597a8be9c0a5b42162d3662e67b9b9f/ShiftingFocus2.png" /> “There’s a need for us to shift to more creative, more active engagement in [preparedness training]. There is a town in Japan where everyone leaves their home and has a potluck at a field.&nbsp;It’s all about celebration and sharing food but they’re also practicing evacuating their homes together. We would benefit from a shift to interactive preparedness activities where people learn while building important connections with one-another. ” Katia Tynan, City of Vancouver HOME &gt; SAFETYSUPPORT SPONTANEOUS VOLUNTEERS https://disasterdesignprinciples.cargo.site/Support-spontaneous-volunteers Sat, 16 Mar 2019 21:03:10 +0000 disasterdesignprinciples.com https://disasterdesignprinciples.cargo.site/Support-spontaneous-volunteers Leveraging existing structures Support spontaneous volunteers Most interventions and rescues actually come from Samaritans in the aftermaths of disasters. People organize through social media or just go out to help their neighbours. It’s important to be aware that emergency responders are only a part of the equation. Tools can incorporate ways for people to help one another and give extra structure to spontaneous organizations of volunteers. Examples______ <img width="1774" height="1596" width_o="1774" height_o="1596" data-src="https://freight.cargo.site/t/original/i/a253747d19c4f020c77aefd2901b6510d1ffeb80307fc501a87078da7717e87b/Help.png" data-mid="39103369" border="0" src="https://freight.cargo.site/w/1000/i/a253747d19c4f020c77aefd2901b6510d1ffeb80307fc501a87078da7717e87b/Help.png" /> Encourage community volunteersRecruiting &amp; coordinating community volunteers through social media and a communication tool. Supporting research______ <img width="2256" height="1272" width_o="2256" height_o="1272" data-src="https://freight.cargo.site/t/original/i/104df977ddbf69220629eb3bef04b6c2677017c258a042a9b06b1ff7b72b3183/HelpNextdoor.png" data-mid="39750215" border="0" src="https://freight.cargo.site/w/1000/i/104df977ddbf69220629eb3bef04b6c2677017c258a042a9b06b1ff7b72b3183/HelpNextdoor.png" /> “You and your neighbors can help each other more in a crisis than the government. Policy makers often find it easier to fund more tangible disaster-prep assets — another fire truck, more robust levees, an emergency coordinating office. And yet neighbors helping neighbors accounts for 80 percent of rescues during an emergency, according to Daniel Neely, community resilience manager of the Wellington Region Emergency Management Office (WREMO) in New Zealand. Devon Van Houten Maldonado “The secret to surviving a disaster could start next door”, 2016 <img width="2256" height="1272" width_o="2256" height_o="1272" data-src="https://freight.cargo.site/t/original/i/06408500ed44e1908a682a7513aafbedfc749ffa77bd3b93b0b595e810c4af19/FarmyArmy.png" data-mid="39750224" border="0" src="https://freight.cargo.site/w/1000/i/06408500ed44e1908a682a7513aafbedfc749ffa77bd3b93b0b595e810c4af19/FarmyArmy.png" />The Farm Army is a New Zealand collective of over 7500 farmers which spontaneously gathered to volunteer to help rural communities affected by the Christchurch earthquake in 2011. These efforts were often coordinated through their Facebook group page. <img width="2256" height="1272" width_o="2256" height_o="1272" data-src="https://freight.cargo.site/t/original/i/dd8cb7f929da8fc5d7cfd8fc8438a24806ce6acde47c55ac6866d8e2cf6e1c29/EmergentVolunteers.png" data-mid="39750227" border="0" src="https://freight.cargo.site/w/1000/i/dd8cb7f929da8fc5d7cfd8fc8438a24806ce6acde47c55ac6866d8e2cf6e1c29/EmergentVolunteers.png" /> “Spontaneous responses by self-organizing, “emergent” voluntary groups and individuals are a common feature of urban disasters. Their activities include search and rescue, transporting and distributing relief supplies, and providing food and drink to victims and emergency workers. However, informal actors are rarely incorporated into formal disaster and humanitarian planning.” “Emergent groups and spontaneous volunteers in urban disaster response” by John Twigg &amp; Irina Mosel, 2017 CHANGE THE CULTURE OF PREPAREDNESSFIND PEOPLE WHERE THEY ALREADY ARE https://disasterdesignprinciples.cargo.site/Find-people-where-they-already-are Sat, 16 Mar 2019 22:35:09 +0000 disasterdesignprinciples.com https://disasterdesignprinciples.cargo.site/Find-people-where-they-already-are Leveraging existing structures Find people where they already are In emergency events, people will go where they are used to going for information and resources. This often means social media and service apps. Examples______ <img width="1774" height="1142" width_o="1774" height_o="1142" data-src="https://freight.cargo.site/t/original/i/94f9ddb02aa05e5e0a1f6c8542f6aa3aa2bb4899af692a62e35df72f9d958274/Facebook-crisis-pink.png" data-mid="39104001" border="0" src="https://freight.cargo.site/w/1000/i/94f9ddb02aa05e5e0a1f6c8542f6aa3aa2bb4899af692a62e35df72f9d958274/Facebook-crisis-pink.png" /> Leverage social platforms There are already disaster related features on platforms like Facebook (Crisis Response, Safety Check, help forums). These could co-exist with governmental official information, to combat the misinformation that often arises on social media. <img width="1774" height="1016" width_o="1774" height_o="1016" data-src="https://freight.cargo.site/t/original/i/091333fbd010a53f44d8e09193f6eb53eb75e0f8b753461cc3d779b6e0d45843/howtogetthere.png" data-mid="39104096" border="0" src="https://freight.cargo.site/w/1000/i/091333fbd010a53f44d8e09193f6eb53eb75e0f8b753461cc3d779b6e0d45843/howtogetthere.png" /> Leverage sharing economy appsSharing economy apps such as Lyft, Poparide, and Airbnb already laid a structure for people connecting to one another to share resrouces. These can be repurposed and oriented to in the event of a disaster, instead of creating new tools from scratch. Supporting research______ <img width="2256" height="1272" width_o="2256" height_o="1272" data-src="https://freight.cargo.site/t/original/i/0d8c21f5cf1403a965b2e51008b9cfec9117d214db0e66ef722ae1d806ac420b/InfoCrisis.png" data-mid="39750236" border="0" src="https://freight.cargo.site/w/1000/i/0d8c21f5cf1403a965b2e51008b9cfec9117d214db0e66ef722ae1d806ac420b/InfoCrisis.png" /> “People go to information sources that they know of and are comfortable with – Even if the information is not completely accurate, people will go to information sources such as social media, or just talking with friends and family.” Public Alerting Service Design Project, Emergency Management BC, 2018 <img width="2256" height="1272" width_o="2256" height_o="1272" data-src="https://freight.cargo.site/t/original/i/61da660dd65724ab51e498afac8b8c40873872fe181b228e1b260aadb46de5f2/emergentgroup.png" data-mid="39750237" border="0" src="https://freight.cargo.site/w/1000/i/61da660dd65724ab51e498afac8b8c40873872fe181b228e1b260aadb46de5f2/emergentgroup.png" /> “While disaster communication has predominantly been the province of formal response agencies (e.g., emergency services etc.), online emergent groups are increasingly playing active roles in communication and information exchange.Disaster communication through a Facebook page [Tassie Fires – We Can Help (TFWCH)] specifically set up to provide a medium for communication during the response and recovery for a wildfire (bushfire) disaster in Tasmania, Australia in 2013, provided reciprocal communication and fostered a sense of community spirit.” “Communication, Sense of Community, and Disaster Recovery: A Facebook Case Study” Douglas Paton &amp; Melanie Irons, Charles Darwin University, 2016 <img width="2256" height="1272" width_o="2256" height_o="1272" data-src="https://freight.cargo.site/t/original/i/7db5c691527da0913d9473526ab6a7cbd16ad24654cc52b9e1d77dc2207b1658/rideshare.png" data-mid="39750239" border="0" src="https://freight.cargo.site/w/1000/i/7db5c691527da0913d9473526ab6a7cbd16ad24654cc52b9e1d77dc2207b1658/rideshare.png" />&nbsp;“We’re looking for a ride, anywhere,” read the ad she posted to Craigslist on Wednesday. Hers was one among a great many requests that have popped up since Tuesday on Craigslist, Carpoolworld, and in Facebook groups. “I've been packed, been ready. Help me get out of the eye of the storm please.” “Where Is the App for Escaping a Hurricane?” Laura Bliss, Citylab 2017 FIND PEOPLE WHERE THEY ALREADY ARELEVERAGE SMART MAPS https://disasterdesignprinciples.cargo.site/Leverage-smart-maps Sat, 16 Mar 2019 22:47:01 +0000 disasterdesignprinciples.com https://disasterdesignprinciples.cargo.site/Leverage-smart-maps Leverage smart maps Traffic is a major issue during an evacuation. There are existing sophisticated technologies to mitigate traffic that can be pointed to. It also might be relevant to create zones with different evacuation times. Examples______ <img width="1774" height="1016" width_o="1774" height_o="1016" data-src="https://freight.cargo.site/t/original/i/32d29f45e8d7c82e06c2a88e3081cbb1a192b26d8b43c8c9108591039f30acb7/waze.png" data-mid="39104260" border="0" src="https://freight.cargo.site/w/1000/i/32d29f45e8d7c82e06c2a88e3081cbb1a192b26d8b43c8c9108591039f30acb7/waze.png" />Smart maps &amp; scheduled departures to throttle traffic Connecting people to webapps like WAZE, or giving different zones different departure times. &nbsp; Supporting research______ <img width="2256" height="1272" width_o="2256" height_o="1272" data-src="https://freight.cargo.site/t/original/i/2abb6047aab7a5e1e79f5c2ab447af64e349c8106e398c9f20720e1d0138b30a/optimizing-evacuation.png" data-mid="39750251" border="0" src="https://freight.cargo.site/w/1000/i/2abb6047aab7a5e1e79f5c2ab447af64e349c8106e398c9f20720e1d0138b30a/optimizing-evacuation.png" />“Traffic engineers and planners have known for years how to design evacuation that optimize the ability of the system to deliver people to safety. Most areas focus on identifying evacuation routes and shelters, and not on staging and notification. “Traffic jams during hurricane evacuations are entirely preventable” Hani Mahmassani, Director of Transportation Center at Northwestern University, 2017 <img width="2256" height="1272" width_o="2256" height_o="1272" data-src="https://freight.cargo.site/t/original/i/43cfbef3845fdd62be91ab6d5129210797e879660db91a12aa935ee700e87784/EvacuationBehavior.png" data-mid="39750253" border="0" src="https://freight.cargo.site/w/1000/i/43cfbef3845fdd62be91ab6d5129210797e879660db91a12aa935ee700e87784/EvacuationBehavior.png" /> People tend to wait until the last minute possible to leave. Unfortunately, their notion of “last minute” is typically based on travel times during normal conditions, not under severe evacuation. When faced with the reality of needing to evacuate, people start figuring out who they need to pick up, where to go, and so on, creating secondary traffic patterns that interfere with the general direction of the evacuation. Once the orders are given, many people want to leave when they want, not necessarily when it is optimal for the system as a whole to ensure the shortest possible clearance time and the least delay to all users. “Traffic jams during hurricane evacuations are entirely preventable” Hani Mahmassani, Director of Transportation Center at Northwestern University, 2017 FIND PEOPLE WHERE THEY ALREADY AREMAKE BETTER USE OF THE ALERT